Refund policy

Returns & Refund Policy
Silverstar Automotive Limited
Moynehall, Cavan, H12EE97
Email: info@silverstarautomotive.ie

Last updated: 26th March 2026

1. Overview

At Silverstar Automotive Limited, we specialise in aftermarket Mercedes grilles and related automotive parts. Due to the specific nature of these products, it is essential that customers carefully review product details and confirm compatibility prior to purchase.

By placing an order with us, you agree to the terms outlined in this Returns & Refund Policy.

2. Fitment Responsibility

It is the customer’s responsibility to ensure that the part ordered is compatible with their vehicle.

If you are unsure about fitment, we strongly advise contacting us before purchasing.
Where no fitment confirmation has been requested or provided, the customer accepts full responsibility for selecting the correct part.

If an item does not fit and fitment was not confirmed by us prior to purchase:

We do not guarantee a refund
At our discretion, we may offer an exchange for a suitable item if:
- The item is unused, uninstalled, and in resellable condition
- The replacement item is in stock
- The customer covers any price differences and shipping costs

3. Fitment Confirmed by Us

If you contacted us prior to purchase and we explicitly confirmed compatibility, and the supplied item is incorrect:

You are entitled to a full refund or replacement
We will cover reasonable return shipping costs
The item must be returned unused and uninstalled

4. Condition of Returned Items

All returns must meet the following conditions:

Item must be unused, uninstalled, and not fitted to a vehicle
Item must be returned in original packaging
All components, fixings, and accessories must be included
Item must be in resellable condition

We reserve the right to:

Refuse returns that do not meet these conditions
Apply a partial refund where the item shows signs of handling beyond what is necessary to inspect it

5. Non-Returnable Items

We do not accept returns for:

Items that have been installed, used, or modified
Items damaged during or after attempted installation
Items returned without original packaging
Special-order or custom items (if applicable)

6. EU Consumer Cancellation Rights (Cooling-Off Period)

If you are purchasing as a consumer within the European Union, you have a legal right to cancel your order within 14 days of receiving the goods, without giving a reason.

To exercise this right:

You must notify us within 14 days of delivery
You must return the item within a further 14 days

Important conditions:

Items must be unused, uninstalled, and in resellable condition
You are responsible for return shipping costs unless the item is faulty or incorrect due to our error
We may reduce the refund if the item has been handled beyond what is necessary to inspect it

This statutory right does not apply to items that have been installed, used, or altered.

7. Returns Process

To initiate a return, you must:

Contact us at info@silverstarautomotive.ie with:
- Your order number
- Reason for return
- Photos if applicable
Wait for return instructions before sending any item back

Returns sent without prior contact may not be accepted.

8. Return Shipping

Customers are responsible for return shipping costs unless:
- The item is faulty, or
- The item supplied was incorrect due to our error
We strongly recommend using a tracked delivery service
We are not responsible for items lost or damaged during return transit

9. Faulty or Damaged Items

If your item arrives damaged or faulty, you must notify us within 48 hours of delivery.

Please include:

Clear photos of the issue
Your order number

We will arrange:

A replacement, or
A full refund

at no additional cost to you.

10. Refunds

Once your return is received and inspected:

Approved refunds will be issued to your original payment method within 14 days
Original shipping costs are non-refundable unless the return is due to our error
Refunds may be reduced if the item is not returned in fully resellable condition

11. Exchanges

We may offer exchanges where appropriate, particularly in cases of incorrect fitment.

Exchanges are subject to:

Stock availability
Item condition (must be unused and uninstalled)
Payment of any price differences and shipping fees

12. Important Notice

Our products are aftermarket automotive parts and are not manufactured by Mercedes-Benz. Minor variations in fit, finish, or design may occur compared to OEM parts.

We strongly recommend confirming compatibility before purchase to avoid issues.